Shipping Policy

Shipping Policy

Golden Era ships in-stock ordered items and ships the rest of the items back once they are available. Our shipping policies are applicable to carrier services, shipping options, all payment methods, product returns and cancellations, etc.

Delays and Problems with the order

We aspire to ensure proper handling of the order, however in case of inconvenience or clearance problem, we make our own efforts to resolve it quickly. You can call on 18003701070 or email us on care@goldenera.biz with the tracking ID and order number to know the status of your order. We try to resolve queries as soon as possible.

Error in Address

Any kind of errors in address cannot be changed once the order is shipped. We coordinate with the courier service providers to resolve the issue. However, if you make an error in the shipping information on your order and in case the order is rejected, lost, or destroyed, Golden Era cannot issue or refund credit of any kind.  If the error causes the order to be returned to Golden Era, the return shipping cost will be deducted from the product cost and a credit note will be issued to you.

Violation of Laws

Golden Era strongly advises you to get acquainted with your state’s sales rules, regulations, and restrictions. For any kind of order delays due to violation of rules, restriction, laws of state, Golden Era cannot be held responsible for such things.

Customer Refusal

Any product or order refused by the customer for any genuine and authentic reason should reach back to Golden Era’s warehouse in resalable condition. Golden Era will issue a credit note to the customer after deducting shipping and handling costs from the cost of the product.

Package Loss

Even though it is extremely rare for a domestic order to go missing, it can happen. If your order is lost, please notify Golden Era with the location, courier selection, and order history asap. Golden Era will take every possible step to assist you in this regard.

Payment Methods

We accept payment through these channels

  • Credit card (Master, Visa)
  • Debit card (Master, Visa)

Available Courier Services

We have tie ups with these courier services to cater you

  • FedEX
  • Ecom Express
  • Indiapost
  • DHL Express
  • Delhivery